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    shared services

    part of the Copac national, academic & specialist library catalogue.

    1. Search result: 1.

      Cover image

      Title

      Efficiency and reform in government corporate functions through shared services centres : cross grovernment : report / by the Comptroller and Auditor General.

      Author
      • Great Britain. National Audit Office.
      Series
      • HC ; 1790
      • HC (Series) (Great Britain. Parliament. House of Commons) ; 1790.
      Published
      • London : Stationery Office 2012
      Physical description
      53 p. : map ; 30 cm.
      ISBN
      • 9780102975451
      Notes
      • "Session 2010-12."
      Summary
      • In 2004, the Gershon Review recommended that the Government pursue the sharing of services, including human resources, finance, procurement and payroll, to achieve cost savings. It has been up to individual departments to establish their own arrangements and, between 2004 and 2011, eight major shared service centres emerged. The five centres examined by the NAO were expected to cost GBP0.9 billion to build and operate but, to date, they have cost GBP1.4 billion. They were also expected to have saved GBP159 million by the end of 2010-11. While, in one instance Government has achieved break-even in a time consistent with the private sector, its overall performance has been varied and the two centres that are still tracking benefits report a measured net cost of GBP255 million. Most departmental customers have not acted as 'intelligent customers' and they will need to build in-house capability with enough business and technical understanding to manage the services and work with the centres to achieve efficiencies. Among other findings are that the software systems used in the centres have added complexity and cost; and that, as the use of the centres has been voluntary, departments have struggled to roll-out shared services fully across all their business units and arm's length bodies. The Cabinet Office has recently gained approval for a new strategy and business case. The NAO considers the approach is ambitious and has challenging timescales. The Cabinet Office is actively working with departments on its implementation.
      Other names
      • Great Britain. Parliament. House of Commons.
      Genre
      • Illustrated
      Direct Link
      http://copac.jisc.ac.uk/id/492425?style=html&title=Efficiency%20and%20reform%20in%20government%20corporate%20functions
      Format
      • Printed
    2. Search result: 2.

      Title

      Shared services in health care institutions.

      Published
      • Chicago : American Hospital Association [1975]
      Physical description
      v, 32 p. : ill. ; 28 cm.
      Other names
      • American Hospital Association.
      Genre
      • Illustrated
      Direct Link
      http://copac.jisc.ac.uk/id/492425?style=html&title=Shared%20services%20in%20health%20care%20institutions.
      Format
      • Printed

      Held At:

      1. British Library Printed
    3. Search result: 3.

      Title

      Shared Food Services Working Group Report : submitted to Winnipeg Regional Health Authority, September 11, 2000.

      Author
      • Winnipeg (Man.). Shared Food Services Working Group.
      Published
      • [Winnipeg?] : [Shared Food Working Group?] [2000?]
      Physical description
      1 v. (various pagings) ; 28 cm.
      Notes
      • Includes index.
      Direct Link
      http://copac.jisc.ac.uk/id/492425?style=html&title=Shared%20Food%20Services%20Working%20Group%20Reportsubmitted
      Format
      • Printed

      Held At:

      1. British Library Printed
    4. Search result: 4.

      Cover image

      Title

      Multihospital Arrangements : Public Policy Implications : Invitational Conference on Multihospital Systems and Shared Services Organizations : Papers.

      ISBN
      • 0872582582
      Other names
      • American Hospital Association.
      Genre
      • Conference publication
      Direct Link
      http://copac.jisc.ac.uk/id/492425?style=html&title=Multihospital%20ArrangementsPublic%20Policy%20Implications
      Format
      • Printed

      Held At:

      1. British Library Printed
    5. Search result: 5.

      Title

      European shared services centers : Uk - Europe's number one location : www.invest.uk.com / Invest UK.

      Author
      • Invest UK (Organization)
      Published
      • London : Invest UK 2001
      Physical description
      1 sheet : ill. ; 28 x 84 cm folded t0 28 x 21 cm.
      Notes
      • Cover title.
      • URN 00/992.
      Genre
      • Illustrated
      Direct Link
      http://copac.jisc.ac.uk/id/492425?style=html&title=European%20shared%20services%20centersUk%20-%20Europe's%20number
      Format
      • Printed

      This is a merged record. View the constituent records by format:

      5.1

      Title

      European shared services centers : Uk - Europe's number one location : www.invest.uk.com / Invest UK.

      Author
      • Invest UK (Organization)
      Published
      • London : Invest UK 2001
      Physical description
      1 sheet : ill. ; 28 x 84 cm folded t0 28 x 21 cm.
      Notes
      • Cover title.
      • URN 00/992.
      Genre
      • Illustrated
      Format
      • Printed

      5.2

      Title

      European shared services centers : Uk - Europe's number one location : www.invest.uk.com / Invest UK.

      Author
      • Invest UK (Organization)
      Published
      • London : Invest UK 2001
      Physical description
      1 sheet : ill. ; 28 x 84 cm folded t0 28 x 21 cm.
      Notes
      • Cover title.
      • URN 00/992.
      Genre
      • Illustrated
      Format
      • Printed

      Held At:

      1. National Library of Wales Printed
    6. Search result: 6.

      Title

      A shared approach. Developing adult mental health services.[Summary Report]

      Published
      • Accounts Commission for Scotland
      Direct Link
      http://copac.jisc.ac.uk/id/492425?style=html&title=A%20shared%20approach.%20Developing%20adult%20mental%20health%20services.%5BSummary
      Format
      • Printed

      Held At:

      1. National Library of Wales Printed
    7. Search result: 7.

      Title

      Britain for your European Shared Services Centre.

      Published
      • [London] : Invest in Britain Bureau [1999]
      Physical description
      1 sheet : ill., map ; 30 x 86 cm folded to 30 x 22 cm.
      Notes
      • Cover title.
      • URN 99/1082.
      Other names
      • Invest in Britain Bureau.
      Genre
      • Illustrated
      Direct Link
      http://copac.jisc.ac.uk/id/492425?style=html&title=Britain%20for%20your%20European%20Shared%20Services%20Centre.
      Format
      • Printed

      Held At:

      1. National Library of Wales Printed
    8. Search result: 8.

      Title

      Transforming HR how to get shared services outsourcing and business partnering to deliver what you want

      Frequency
      • Completely irregular
      Published
      uuuu
      Notes
      • Electronic journal.
      Direct Link
      http://copac.jisc.ac.uk/id/492425?style=html&title=Transforming%20HR%20how%20to%20get%20shared%20services%20outsourcing
      Format
      • Printed

      Held At:

      1. Exeter University Printed
    9. Search result: 9.

      Title

      Championing children : a shared set of skills, knowledge and behaviours for those leading and managing integrated children's services.

      Published
      • Leeds : Children's Workforce Development Council 2007
      Physical description
      30 p. : col. ill., col. port ; 30 cm.
      Notes
      • "Resource book" - Cover.
      Other names
      • Children's Workforce Development Council.
      Genre
      • Illustrated
      Direct Link
      http://copac.jisc.ac.uk/id/492425?style=html&title=Championing%20childrena%20shared%20set%20of%20skills%2C%20knowledge
      Format
      • Printed

      This is a merged record. View the constituent records by format:

      9.1

      Title

      Championing children : a shared set of skills, knowledge and behaviours for those leading and managing integrated children's services.

      Published
      • Leeds : Children's Workforce Development Council 2007
      Physical description
      30 p. : col. ill., col. port ; 30 cm.
      Notes
      • "Resource book" - Cover.
      Other names
      • Children's Workforce Development Council.
      Genre
      • Illustrated
      Format
      • Printed

      Held At:

      1. Oxford University Printed

      9.2

      Title

      Championing children : a shared set of skills, knowledge and behaviours for those leading and managing integrated children's services.

      Published
      • Leeds : Children's Workforce Development Council 2007
      Physical description
      30 p. : col. ill., col. port ; 30 cm.
      Notes
      • "Resource book" - Cover.
      Other names
      • Children's Workforce Development Council.
      Genre
      • Illustrated
      Format
      • Printed

      Held At:

      1. Trinity College Dublin Printed

      Held At:

      1. Oxford University Printed
      2. Trinity College Dublin Printed
    10. Search result: 10.

      Cover image

      Title

      Shared services in the research councils : Department for Business, Innovation and Skills / report by the Comptroller and Auditor General.

      Author
      • Great Britain. National Audit Office.
      Series
      • HC. 2010-12 ; 1459
      • House of Commons papers.. 2010-12 ; 1459.
      Published
      • London : Stationery Office 2011
      Physical description
      39p. : col. figs, tables ; 30 cm.
      ISBN
      • 9780102976731
      Notes
      • Other format: Also available online
      Summary
      • Abstract: The implementation of a project to create a centre to streamline back-office functions - such as finance, HR and procurement - for the seven research councils has so far not been good value for money. When finally operational 15 months late, the Centre was delivering services across the five functions planned but some services, particularly finance, are not yet where they need to be. By the end of March 2011 the project was £51 million over budget. Available evidence indicates that to date the project has underachieved against total expected savings by at least £73 million. The original business case, which led to the decision to opt for the shared service centre, was flawed. The projected savings to be made from better procurement were uncertain and a proper financial analysis should have prompted a re-evaluation of the available options. The reasons for the overrun and delay included complex governance arrangements, slow decision making and the lack of a clear vision for the project from the outset. The contract with Fujitsu, the supplier of the Centre's ICT systems, was terminated wasting £13 million because some elements of the system then had to be rebuilt in-house. When the project did start to go off-course, the Department for Business Innovation and Skills, as sponsor Department, did not intervene. A single shared service platform has the potential, if managed effectively, to offer broader benefits through streamlined processes. The report concludes that there is significant scope for further savings.
      • The implementation of a project to create a centre to streamline back-office functions - such as finance, HR and procurement - for the seven research councils has so far not been good value for money. When finally operational 15 months late, the Centre was delivering services across the five functions planned but some services, particularly finance, are not yet where they need to be. By the end of March 2011 the project was GBP51 million over budget. Available evidence indicates that to date the project has underachieved against total expected savings by at least GBP73 million. The original business case, which led to the decision to opt for the shared service centre, was flawed. The projected savings to be made from better procurement were uncertain and a proper financial analysis should have prompted a re-evaluation of the available options. The reasons for the overrun and delay included complex governance arrangements, slow decision making and the lack of a clear vision for the project from the outset. The contract with Fujitsu, the supplier of the Centre's ICT systems, was terminated wasting GBP13 million because some elements of the system then had to be rebuilt in-house. When the project did start to go off-course, the Department for Business Innovation and Skills, as sponsor Department, did not intervene. A single shared service platform has the potential, if managed effectively, to offer broader benefits through streamlined processes. The report concludes that there is significant scope for further savings.
      Other names
      • Great Britain. Parliament. House of Commons.
      Internet Resources
      Direct Link
      http://copac.jisc.ac.uk/id/492425?style=html&title=Shared%20services%20in%20the%20research%20councilsDepartment
      Format
      • Printed

      This is a merged record. View the constituent records by format:

      10.1

      Title

      Shared services in the research councils : Department for Business, Innovation and Skills / report by the Comptroller and Auditor General.

      Author
      • Great Britain. National Audit Office.
      Series
      • HC. 2010-12 ; 1459
      • House of Commons papers.. 2010-12 ; 1459.
      Published
      • London : Stationery Office 2011
      Physical description
      39p. : col. figs, tables ; 30 cm.
      ISBN
      • 9780102976731
      Notes
      • Other format: Also available online
      Summary
      • Abstract: The implementation of a project to create a centre to streamline back-office functions - such as finance, HR and procurement - for the seven research councils has so far not been good value for money. When finally operational 15 months late, the Centre was delivering services across the five functions planned but some services, particularly finance, are not yet where they need to be. By the end of March 2011 the project was £51 million over budget. Available evidence indicates that to date the project has underachieved against total expected savings by at least £73 million. The original business case, which led to the decision to opt for the shared service centre, was flawed. The projected savings to be made from better procurement were uncertain and a proper financial analysis should have prompted a re-evaluation of the available options. The reasons for the overrun and delay included complex governance arrangements, slow decision making and the lack of a clear vision for the project from the outset. The contract with Fujitsu, the supplier of the Centre's ICT systems, was terminated wasting £13 million because some elements of the system then had to be rebuilt in-house. When the project did start to go off-course, the Department for Business Innovation and Skills, as sponsor Department, did not intervene. A single shared service platform has the potential, if managed effectively, to offer broader benefits through streamlined processes. The report concludes that there is significant scope for further savings.
      Internet Resources
      Format
      • Printed

      Held At:

      1. Leeds University Printed

      10.2

      Title

      Shared services in the Research Councils : Department for Business, Innovation and Skills / report by the Comptroller and Auditor General.

      Author
      • Great Britain. National Audit Office.
      Series
      • HC ; 1459
      • HC (Series) (Great Britain. Parliament. House of Commons) ; 1459.
      Published
      • London : Stationery Office 2011
      Physical description
      39 p. ; 30 cm.
      ISBN
      • 9780102976731
      Notes
      • "Session 2010-12."
      Other names
      • Great Britain. Parliament. House of Commons.
      Internet Resources
      Format
      • Printed
    11. Search result: 11.

      Title

      European shared services centres : UK - Europe's number one location.

      Published
      • London : DTI 2001
      Physical description
      1 sheet folded to 8 p. ; 28 cm.
      Notes
      • Title from cover.
      • At head of cover: Invest.UK.
      Other names
      • Invest UK (Organization)
      • Great Britain. Department of Trade and Industry.
      Direct Link
      http://copac.jisc.ac.uk/id/492425?style=html&title=European%20shared%20services%20centresUK%20-%20Europe's%20number
      Format
      • Printed

      Held At:

      1. Oxford University Printed
    12. Search result: 12.

      Title

      Our shared past : an archival Domesday for England : local authority archive services in England : funding opportunites and development needs / a report by the Archival Mapping Project Board.

      Author
      • Archival Mapping Project Board.
      Published
      • Kew, Richmond : Public Record Office 1998
      Physical description
      iii, 63 p. ; 30 cm.
      Notes
      • Cover title.
      Direct Link
      http://copac.jisc.ac.uk/id/492425?style=html&title=Our%20shared%20pastan%20archival%20Domesday%20for%20England%20%3A%20local
      Format
      • Printed

      This is a merged record. View the constituent records by format:

      12.1

      Title

      Our shared past : an archival Domesday for England : local authority archive services in England : funding opportunites and development needs / a report by the Archival Mapping Project Board.

      Author
      • Archival Mapping Project Board.
      Published
      • Kew, Richmond : Public Record Office 1998
      Physical description
      63 p. ; 30 cm.
      Format
      • Printed

      Held At:

      1. Glasgow University Printed

      12.2

      Title

      Our shared past : an archival Domesday for England : local authority archive services in England : funding opportunites and development needs / a report by the Archival Mapping Project Board.

      Author
      • Archival Mapping Project Board.
      Published
      • Kew, Richmond : Public Record Office 1998
      Physical description
      iii, 63 p. ; 30 cm.
      Notes
      • Cover title.
      Format
      • Printed

      Held At:

      1. University College London Printed
    13. Search result: 13.

      Title

      Our shared past : an archival Domesday for England: local authority archive services in England: funding opportunities and development needs.

      Author
      • Great Britain. Archival Mapping Project Board.
      Published
      • Great Britain, Archival Mapping Project Board 1998
      Physical description
      63 p. : il. ; 30 cm.
      Direct Link
      http://copac.jisc.ac.uk/id/492425?style=html&title=Our%20shared%20pastan%20archival%20Domesday%20for%20England%3A%20local
      Format
      • Printed

      Held At:

      1. British Library Printed
    14. Search result: 14.

      Title

      Shared taxi services : a case study of Greater Nottingham / by Anne Lister.

      Author
      • Lister, Anne.
      Published
      • 1992
      Notes
      • Thesis (PhD)--University of Nottingham, 1992.
      Other names
      • University of Nottingham. Theses. Planning.
      Genre
      • Thesis
      Direct Link
      http://copac.jisc.ac.uk/id/492425?style=html&title=Shared%20taxi%20servicesa%20case%20study%20of%20Greater%20Nottingham
      Format
      • Manuscript

      Held At:

      1. Nottingham University Manuscript
    15. Search result: 15.

      Cover image

      Title

      Digital Britain One : shared information and services for government online : cross government / report by the Comptroller and Auditor General.

      Author
      • Great Britain. National Audit Office.
      Series
      • HC. 2010-12 ; 1589
      • House of Commons papers.. 2010-12 ; 1589.
      Published
      • London : Stationery Office 2011
      Physical description
      49p. : col. figs, tables ; 30 cm.
      ISBN
      • 9780102976878
      Notes
      • Other format: Also available online
      Summary
      • Abstract: The Government has not in general measured the benefits delivered by its two central internet services Directgov and Business.gov, and the infrastructure service Government Gateway, which together cost some £90 million a year, according to a report today by the National Audit Office. Government departments and other public bodies use Directgov, Business.gov and Gateway to provide information to the public and to support a range of government online services. It is crucial that the Government Digital Service (GDS), established in March 2011 to implement a new strategy to deliver all government information services digitally, builds in the right mechanisms to achieve value for money as it plans the future of digital shared infrastructure and services. Today's report does conclude, however, that it is likely that Directgov, Business.gov and Gateway have delivered some cost savings to the public bodies which use them, through the reuse of common infrastructure. The public and businesses using the services have also benefited. Directgov (providing government information for the public) and Business.gov (a family of four services, one for each of the four nations of the UK, providing information for businesses) have enabled citizens and businesses to access information in a more organised way. Even though financial benefits are not clear, performance has been managed and most targets have been met. Since 2006, 1,526 government websites have been closed. Determining how successful the Government has been in closing websites has proved difficult, however, because the baseline numbers were based on an estimate and targets have changed over time. At the start, the Government was unsure how many sites it had and not all bodies have complied with the policy to close sites.
      • The Government has not in general measured the benefits delivered by its two central internet services Directgov and Business.gov, and the infrastructure service Government Gateway, which together cost some GBP90 million a year, according to a report today by the National Audit Office. Government departments and other public bodies use Directgov, Business.gov and Gateway to provide information to the public and to support a range of government online services. It is crucial that the Government Digital Service (GDS), established in March 2011 to implement a new strategy to deliver all government information services digitally, builds in the right mechanisms to achieve value for money as it plans the future of digital shared infrastructure and services. Today's report does conclude, however, that it is likely that Directgov, Business.gov and Gateway have delivered some cost savings to the public bodies which use them, through the reuse of common infrastructure. The public and businesses using the services have also benefited. Directgov (providing government information for the public) and Business.gov (a family of four services, one for each of the four nations of the UK, providing information for businesses) have enabled citizens and businesses to access information in a more organised way. Even though financial benefits are not clear, performance has been managed and most targets have been met. Since 2006, 1,526 government websites have been closed. Determining how successful the Government has been in closing websites has proved difficult, however, because the baseline numbers were based on an estimate and targets have changed over time. At the start, the Government was unsure how many sites it had and not all bodies have complied with the policy to close sites.
      Direct Link
      http://copac.jisc.ac.uk/id/492425?style=html&title=Digital%20Britain%20Oneshared%20information%20and%20services
      Format
      • Printed

      Held At:

      1. Leeds University Printed
    16. Search result: 16.

      Cover image

      Title

      Report on shared services for efficiency : a progress report, together with the minutes of proceedings of the Committee relating to the report and the minutes of evidence / Public Accounts Committee.

      Author
      • Northern Ireland. Assembly. Public Accounts Committee.
      Series
      • Report ; 21/08/09R
      • Report (Northern Ireland. Assembly. Public Accounts Committee) ; 21/08/09R.
      Other titles
      • At head of title: Session 2008/2009 sixth report
      Published
      • Belfast : TSO 2008
      Physical description
      iv, 94 p. ; 30 cm.
      ISBN
      • 9780339602595 (pbk.)
      Notes
      • Cover title.
      • 'Session 2008/2009: Sixth report'.
      Summary
      • This report follows on from an NIAO report (NIA 206/07-08, ISBN 9780337090189). The Northern Ireland Civil Service (NICS) is currently undertaking a major programme of reform known as the Reform Agenda, which is being taken forward by the Department of Finance and Personnel (DFP). This is an ambitious programme of projects that seeks to improve NICS capacity and capability through improving processes and infrastructure and developing skills and people, so that they can better service the public. Central to the programme are seven key projects (the projects) with an estimated value of GBP 3 billion. These projects provide for a service-wide consolidation and redesign of business processes into stand alone centres or ’ shared services' centres. The seven projects are: HR Connect - provides personnel services from a shared service centre; Workplace 2010 - aims to introduce a modern working environment in the NICS; Records NI - an IT based common storage facility for all of the NICS records; Account NI - provides centralised transaction processing services from a shared service centre; Network NI - the delivery of voice, video and data communication in a high speed network service connecting all NICS locations; Centre for Applied Learning (CAL) - provides quality training services mainly to NICS departments and agencies, including the Senior Civil Service; and, IT Assist - a new information and communications technology (ICT) shared service centre. Committee is interested in the value for money issues that have been identified to date and the lessons that the Civil Service should have learned. The C&AG's report has provided the Committee with a valuable first run over this important group of projects that are critical to the future effectiveness of Northern Ireland's public services. While the Committee is reassured by some of the evidence of progress, it is clear that some key projects are already experiencing significant delays and, in the case of Workplace 2010, suspension. There remains an enormous management challenge for DFP to complete the implementation phases and to move to successful operation of these projects. In the Committee's view, the Department's capacity to do this is still unproven.
      Other names
      • Northern Ireland. Assembly. Public Accounts Committee.
      Direct Link
      http://copac.jisc.ac.uk/id/492425?style=html&title=Report%20on%20shared%20services%20for%20efficiencya%20progress
      Format
      • Printed

      This is a merged record. View the constituent records by format:

      16.1

      Title

      Report on shared services for efficiency - a progress report : together with the minutes of proceedings of the Committee relating to the report and the minutes of evidence.

      Other titles
      • At head of title: Session 2008/2009 sixth report
      Published
      • Belfast : TSO 2008
      Physical description
      iv, 97 p. ; 30 cm.
      ISBN
      • 9780339602595
      Notes
      • Report: 21/08/09R Public Accounts Committee.
      • Cover title.
      Other names
      • Northern Ireland. Assembly. Public Accounts Committee.
      Format
      • Printed

      16.2

      Title

      Report on shared services for efficiency : a progress report, together with the minutes of proceedings of the Committee relating to the report and the minutes of evidence / Public Accounts Committee.

      Author
      • Northern Ireland. Assembly. Public Accounts Committee.
      Series
      • Report ; 21/08/09R
      • Report (Northern Ireland. Assembly. Public Accounts Committee) ; 21/08/09R.
      Published
      • Belfast : TSO 2008
      Physical description
      iv, 94 p. ; 30 cm.
      ISBN
      • 9780339602595 (pbk.)
      Notes
      • Cover title.
      • 'Session 2008/2009: Sixth report'.
      Format
      • Printed

      Held At:

      1. Oxford University Printed
    17. Search result: 17.

      Cover image

      Title

      A shared approach to building a better Scotland : a consultation paper on a national strategy for shared services : report on the analysis of the responses to the consultation.

      Other titles
      • Consultation paper on a national strategy for shared services : report on the analysis of the responses to the consultation.
      Published
      • Edinburgh : Scottish Executive 2007
      Physical description
      27 p. : tabs.
      ISBN
      • 9780755915149
      Notes
      • Electronic version available via Internet.
      • "March 30, 2007".
      • Description based on PDF document, viewed 16th April 2007.
      • System requirements: Adobe Acrobat reader required to view PDF document.
      • Mode of access: WWW.
      Summary
      • Analysis of consultation responses to A shared approach to building a better Scotland - a consultation paper on a national strategy for shared services.
      Other names
      • Scotland. Efficient Government Delivery Group.
      • Scotland. Scottish Executive.
      Genre
      • Illustrated
      Internet Resources
      Direct Link
      http://copac.jisc.ac.uk/id/492425?style=html&title=A%20shared%20approach%20to%20building%20a%20better%20Scotlanda%20consultation
      Format
      • Printed
      • Online

      Held At:

      1. Glasgow University Online Printed
    18. Search result: 18.

      Title

      Efficient government fund : EGF)1)2)62 East of Scotland shared fire and rescue services.

      Other titles
      • East of Scotland shared fire and rescue services
      Published
      • [Edinburgh? : Scottish Executive?] [2006?]
      Notes
      • Electronic version available via Internet.
      • Only available electronically.
      • Cover title.
      • System requirements: Adobe Acrobat reader required to view PDF document.
      • Mode of access: Internet.
      Internet Resources
      Direct Link
      http://copac.jisc.ac.uk/id/492425?style=html&title=Efficient%20government%20fundEGF)1)2)62%20East%20of%20Scotland
      Format
      • Printed
      • Online

      Held At:

      1. Glasgow University Online Printed
    19. Search result: 19.

      Title

      Shared experiences : comparison of veterans services offered by members of the Commonwealth and the G8 : report of the Standing Committee on Veterans Affairs / David Sweet, chair.

      Author
      • Canada. Parliament. House of Commons. Standing Committee on Veterans Affairs.
      Other titles
      • Expériences partagées : étude comparative sur les services offerts aux anciens combattants par les pays membres du Commonwealth et du G8 : rapport du Comité permanent des anciens combattants
      Published
      • [Ottawa] : Standing Committee on Veterans Affairs 2009
      Physical description
      ix, 35, 37, ix p. ; 28 cm.
      Notes
      • "40th Parliament, 2nd Session."
      • Includes bibliographical references.
      • Other format: Also issued online.
      • Parallel text in English and French, printed tête-bêche format.
      Other names
      • Sweet, David 1957-
      Genre
      • Bibliography
      Direct Link
      http://copac.jisc.ac.uk/id/492425?style=html&title=Shared%20experiencescomparison%20of%20veterans%20services%20offered
      Format
      • Printed

      Held At:

      1. British Library Printed
    20. Search result: 20.

      Title

      Britain for your European : Shared Services Centre.

      Author
      • Great Britain. Invest in Britain Bureau.
      Published
      • Great Britain, Department of Trade and Industry, Invest in Britain Bureau 1999
      Physical description
      1 sheet : ill., map ; 30 x 86 cm folded to 30 x 22 cm.
      Other names
      • Great Britain. Invest in Britain Bureau.
      Direct Link
      http://copac.jisc.ac.uk/id/492425?style=html&title=Britain%20for%20your%20EuropeanShared%20Services%20Centre.
      Format
      • Printed

      This is a merged record. View the constituent records by format:

      20.1

      Title

      Britain for your European : Shared Services Centre.

      Author
      • Great Britain. Invest in Britain Bureau.
      Published
      • Great Britain, Department of Trade and Industry, Invest in Britain Bureau 1999
      Format
      • Printed

      Held At:

      1. British Library Printed

      20.2

      Title

      Britain for your European Shared Services Centre.

      Published
      • [London] : Invest in Britain Bureau [1999]
      Physical description
      1 sheet : ill., map ; 30 x 86 cm folded to 30 x 22 cm.
      Notes
      • Cover title.
      • URN 99/1082.
      Other names
      • Great Britain. Invest in Britain Bureau.
      Genre
      • Illustrated
      Format
      • Printed
    21. Search result: 21.

      Title

      Britain for your Eurpoean Shared Services Center.

      Author
      • Great Britain. Invest in Britain Bureau.
      Published
      • Invest in Britain Bureau [1997]
      Physical description
      1 sheet : ill., map ; 30 x 44 cm folded to 30 x 21 cm.
      Other names
      • Great Britain. Invest in Britain Bureau.
      Direct Link
      http://copac.jisc.ac.uk/id/492425?style=html&title=Britain%20for%20your%20Eurpoean%20Shared%20Services%20Center.
      Format
      • Printed

      This is a merged record. View the constituent records by format:

      21.1

      Title

      Britain for your Eurpoean Shared Services Center.

      Author
      • Great Britain. Invest in Britain Bureau.
      Published
      • Invest in Britain Bureau [1997]
      Format
      • Printed

      Held At:

      1. British Library Printed

      21.2

      Title

      Britain for your European Shared Services Center.

      Published
      • [London] : Invest in Britain Bureau [1997?]
      Physical description
      1 sheet : ill., map ; 30 x 44 cm folded to 30 x 21 cm.
      Other names
      • Great Britain. Invest in Britain Bureau.
      Genre
      • Illustrated
      Format
      • Printed
    22. Search result: 22.

      Title

      A shared approach : developing adult mental health services / Accounts Commission for Scotland.

      Author
      • Accounts Commission for Scotland.
      Published
      • Edinburgh : Accounts Commission for Scotland 2000
      Physical description
      1 v.
      Notes
      • Electronic version also available via Internet.
      • Includes bibliographical references.
      Direct Link
      http://copac.jisc.ac.uk/id/492425?style=html&title=A%20shared%20approachdeveloping%20adult%20mental%20health%20services
      Format
      • Printed
      • Online

      This is a merged record. View the constituent records by format:

      22.1

      Title

      A shared approach : developing adult mental health services / Accounts Commission for Scotland.

      Author
      • Accounts Commission for Scotland.
      Published
      • Edinburgh : Accounts Commission for Scotland 2000
      Physical description
      1 v.
      Notes
      • Electronic version also available via Internet.
      • Includes bibliographical references.
      Format
      • Printed

      Held At:

      1. Glasgow University Printed

      22.2

      Title

      A shared approach : developing adult mental health services / Accounts Commission for Scotland.

      Author
      • Accounts Commission for Scotland.
      Published
      • Edinburgh : Accounts Commission for Scotland 2000
      Physical description
      1 v.
      Notes
      • Electronic version also available via Internet.
      • Includes bibliographical references.
      • Other format: Print version also available.
      • Mode of access : WWW.
      Internet Resources
      Format
      • Printed
      • Online

      Held At:

      1. Glasgow University Online Printed

      Held At:

      1. Glasgow University Printed Online
    23. Search result: 23.

      Title

      Finance shared services primary care reimbursement service : statistical analysis of claims and payments 2006.

      Published
      • Dublin : Health Service Executive 2007
      Physical description
      123 p. : col. ill. ; 21 x 30 cm.
      Notes
      • Spiral bound.
      Other names
      • Ireland. Health Service Executive.
      Genre
      • Illustrated
      Direct Link
      http://copac.jisc.ac.uk/id/492425?style=html&title=Finance%20shared%20services%20primary%20care%20reimbursement
      Format
      • Printed

      This is a merged record. View the constituent records by format:

      23.1

      Title

      Finance shared services primary care reimbursement service : statistical analysis of claims and payments 2006.

      Published
      • Dublin : Health Service Executive 2007
      Physical description
      123 p. : col. ill. ; 21 cm.
      Other names
      • Ireland. Health Service Executive.
      Genre
      • Illustrated
      Format
      • Printed

      23.2

      Title

      Finance shared services primary care reimbursement service : statistical analysis of claims and payments 2006.

      Published
      • Dublin : Health Service Executive 2007
      Physical description
      123 p. : col. ill. ; 21 x 30 cm.
      Notes
      • Spiral bound.
      Other names
      • Ireland. Health Service Executive.
      Genre
      • Illustrated
      Format
      • Printed

      Held At:

      1. National Library of Wales Printed

      23.3

      Title

      Finance shared services primary care reimbursement service : statistical analysis of claims and payments 2006.

      Published
      • Dublin : Health Service Executive 2007
      Physical description
      123 p. : col. ill. ; 21 x 30 cm.
      Notes
      • Spiral bound.
      Other names
      • Ireland. Health Service Executive.
      Genre
      • Illustrated
      Format
      • Printed

      Held At:

      1. Oxford University Printed
    24. Search result: 24.

      Cover image

      Title

      Report on shared services for efficiency - a progress report : sixth report : together with the minutes of proceedings of the Committee relating to the report and the minutes of evidence / Public Accounts Committee.

      Series
      • NIA. Session 2008-2009 ; 21/08/09/R
      • Northern Ireland Assembly reports.. Session 2008-2009 ; 21/08/09/R.
      Published
      • Belfast : Stationery Office 2009
      Physical description
      iv, 97p. : tables ; 30 cm.
      ISBN
      • 9780339602595
      Summary
      • Abstract: This report follows on from an NIAO report (NIA 206/07-08, ISBN 9780337090189). The Northern Ireland Civil Service (NICS) is currently undertaking a major programme of reform known as the Reform Agenda, which is being taken forward by the Department of Finance and Personnel (DFP). This an ambitious programme of projects that seeks to improve NICS capacity and capability through improving processes and infrastructure and developing skills and people, so that they can better service the public. Central to the programme are seven key projects (the projects) with an estimated value of £3 billion. These projects provide for a service-wide consolidation and redesign of business processes into stand alone centres or ’shared services' centres. The seven projects are: HR Connect - provides personnel services from a shared service centre; Workplace 2010 - aims to introduce a modern working environment in the NICS; Records NI - an IT based common storage facility for all of the NICS records; Account NI - provides centralised transaction processing services from a shared service centre; Network NI - the delivery of voice, video and data communication in a high speed network service connecting all NICS locations; Centre for Applied Learning (CAL) - provides quality training services mainly to NICS departments and agencies, including the Senior Civil Service; and IT Assist - a new information and communications technology (ICT) shared service centre. Committee is interested in the value for money issues that have been identified to date and the lessons that the Civil Service should have learned. The CandAG's report has provided the Committee with a valuable first run over this important group of projects that are critical to the future effectiveness of Northern Ireland's public services. While the Committee is reassured by some of the evidence of progress, it is clear that some key projects are already experiencing significant delays and, in the case of Workplace 2010, suspension. There remains an enormous management challenge for DFP to complete the implementation phases and to move to successful operation of these projects. In the Committee's view, the Department's capacity to do this is still unproven.
      • This report follows on from an NIAO report (NIA 206/07-08, ISBN 9780337090189). The Northern Ireland Civil Service (NICS) is currently undertaking a major programme of reform known as the Reform Agenda, which is being taken forward by the Department of Finance and Personnel (DFP). This is an ambitious programme of projects that seeks to improve NICS capacity and capability through improving processes and infrastructure and developing skills and people, so that they can better service the public. Central to the programme are seven key projects (the projects) with an estimated value of GBP 3 billion. These projects provide for a service-wide consolidation and redesign of business processes into stand alone centres or ’ shared services' centres. The seven projects are: HR Connect - provides personnel services from a shared service centre; Workplace 2010 - aims to introduce a modern working environment in the NICS; Records NI - an IT based common storage facility for all of the NICS records; Account NI - provides centralised transaction processing services from a shared service centre; Network NI - the delivery of voice, video and data communication in a high speed network service connecting all NICS locations; Centre for Applied Learning (CAL) - provides quality training services mainly to NICS departments and agencies, including the Senior Civil Service; and, IT Assist - a new information and communications technology (ICT) shared service centre. Committee is interested in the value for money issues that have been identified to date and the lessons that the Civil Service should have learned. The C&AG's report has provided the Committee with a valuable first run over this important group of projects that are critical to the future effectiveness of Northern Ireland's public services. While the Committee is reassured by some of the evidence of progress, it is clear that some key projects are already experiencing significant delays and, in the case of Workplace 2010, suspension. There remains an enormous management challenge for DFP to complete the implementation phases and to move to successful operation of these projects. In the Committee's view, the Department's capacity to do this is still unproven.
      Other names
      • Maskey, Paul. [chairman]
      Direct Link
      http://copac.jisc.ac.uk/id/492425?style=html&title=Report%20on%20shared%20services%20for%20efficiency%20-%20a%20progress
      Format
      • Printed
    25. Search result: 25.

      Title

      National shared services : Primary Care Reimbursement Service : statistical analysis of claims and payments 2005 / Health Service Executive.

      Author
      • Ireland. Health Service Executive.
      Published
      • Dublin : Health Service Executive 2005
      Physical description
      115 p. ; 21 x 31 cm.
      Direct Link
      http://copac.jisc.ac.uk/id/492425?style=html&title=National%20shared%20servicesPrimary%20Care%20Reimbursement
      Format
      • Printed

      This is a merged record. View the constituent records by format:

      25.1

      Title

      National shared services : Primary Care Reimbursement Service : statistical analysis of claims and payments 2005 / Health Service Executive.

      Author
      • Ireland. Health Service Executive.
      Published
      • Dublin : Health Service Executive 2005
      Physical description
      115 p. ; 21 x 31 cm.
      Format
      • Printed

      25.2

      Title

      National shared services : Primary Care Reimbursement Service : statistical analysis of claims and payments 2005 / Health Service Executive.

      Author
      • Ireland. Health Service Executive.
      Published
      • Dublin : Health Service Executive 2005
      Physical description
      115 p. ; 21 x 31 cm.
      Format
      • Printed

      Held At:

      1. Oxford University Printed

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